Shipping policy
All artwork is carefully packaged to protect it in transit. The timeframes below begin once your order is confirmed.
Processing time
Ready pieces are prepared for dispatch within 2 to 3 business days. Bespoke or commissioned pieces have a longer lead time, confirmed with you directly at the time of order.
UAE delivery
Orders within the UAE typically arrive within 3 to 5 business days after dispatch.
International delivery
International orders typically arrive within 7 to 14 business days after dispatch, depending on destination and customs processing.
Customs and import duties
- International customers are responsible for any customs duties, import taxes, or fees charged by their country.
- These are not included in the order total.
- They are collected by the courier or local authorities on delivery.
Tracking
You will receive a tracking number by email once your order ships.
Occasionally, delays occur with customs or couriers that are outside our control. We will do our best to keep you informed if this affects your order.
Questions about your shipment can be sent to +971 50 146 7665, or by post to Al Samar 4, The Greens, Dubai, UAE.